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This program is designed to teach us to work effectively as a supervisor with subordinates, peers, and other supervisors.  Supervisors and employees who are ready to be promoted to a supervisory position should attend this workshop.  Lecture, practical exercises, group discussions, and role playing will be used to ensure maximum individual participation.  The program will be held at your facility and the dates will be scheduled at your convenience.

DELIVERABLES:

• Thirty-six hours of performance base supervisory training in two phases.

• A text on supervisors

• A workbook

• A group photo

• A NMCHEA Certificate of Completion

PROGRAM TOPICS:

• The Supervisor as a Leader

• Motivating Others

• Writing Effective Memos

• Avoiding Sexual Harassment

• High Technology as a Tool of Management

• Communicating One-on-One

• Conducting Productive Meetings

• Building Teams

• Managing Conflict

• Serving Your Customers

• Delegating Effectively

• How to Discipline

• Managing Office Professionals

• Conducting Performance Appraisals

• Making Dynamic Presentations

• Diversity in the Workplace

• Managing the Non-Profit Enterprise

• Organization Structure

• Objectives and Evaluation